1111 -Manager - Data Ops Engineer

Job description

The Role The Data Ops Manager will be responsible for overseeing the successful delivery of data integration, analytics support, and operational excellence across multiple healthcare clients, with a strong focus on value-based care models. The manager will lead cross-functional collaboration with product, infrastructure, and database teams, ensuring seamless operations, adherence to SLAs, high data quality, and enhanced customer satisfaction. They will also be expected to provide thought leadership in identifying automation opportunities, optimizing cloud costs, and enabling actionable data insights to support customer outcomes. Key Responsibilities • Deliver insights to support value-based care decision-making. • Own end-to-end customer delivery including BAU, upgrades, migrations, and issue resolution. • Drive automation and optimize cloud resource usage and costs. • Collaborate with cross-functional teams to ensure SLA-compliant, high-quality outputs. • Lead project planning, resource allocation, and manage escalations. • Track performance using OKRs and ensure continuous service improvement. • Manage customer portfolio with a focus on CSAT. • Provide team leadership, mentoring, and foster a culture of learning and accountability. • Demonstrate strategic thinking, strong problem-solving, and effective communication Business • Translate healthcare data into meaningful insights to support customer decision-making within value-based care frameworks. • Act as a trusted advisor to clients by identifying early warning signs, raising potential risks, and offering proactive solutions. Process & BAU Operations • Take complete ownership of assigned customers, ensuring smooth delivery of BAU activities. • Assume end-to-end ownership of platform upgrades, migrations, and system enhancements. • Lead troubleshooting of complex data integration and analytics issues, identifying root causes and resolving bottlenecks across data flows. • Proactively manage and optimize cloud resource utilization and costs. • Partner with the customer implementation team to estimate, track, and execute handover processes effectively. • Drive automation initiatives to reduce manual intervention, improve efficiency, and enhance key unit metrics. • Collaborate cross-functionally with internal teams (Product, Infrastructure, Database, Analytics) to resolve business-critical issues with minimal disruption. • Take ownership of Root Cause Analyses (RCAs) and ensure timely closure with preventive measures. Management • Lead resource planning, project effort estimations, and allocation for multiple customer accounts. • Ensure smooth project transitions by driving structured handover processes. • Own escalations and ensure efficient and timely resolutions. • Track, manage, and prioritize work items through JIRA (or equivalent), ensuring adherence to defined SLAs. • Commit to delivering high-quality outputs with zero data quality issues raised by customers. • Monitor team and self-performance against defined OKRs, providing regular updates to leadership. • Identify gaps in team skillsets, provide constructive feedback, and escalate training needs to leadership. • Manage customer satisfaction (CSAT) for assigned projects and drive improvements in customer engagement. • Identify and communicate upsell opportunities within customer portfolios. • Oversee a portfolio handling a minimum of $9–10M CARR across customers. • Actively contribute to the hiring and onboarding of team members, ensuring alignment with organizational goals. Leadership • Independently conduct customer status meetings, driving issue resolution and building customer confidence. • Foster a culture of regular communication within the team, ensuring progress toward goals is transparent and collaborative. • Provide constructive feedback, performance appraisals, and career development guidance to team members. • Apply conflict resolution skills to maintain a positive and productive work environment. • Demonstrate strategic thinking by aligning team objectives with organizational priorities. • Exhibit strong problem-solving and decision-making capabilities in complex scenarios. • Encourage continuous learning, knowledge sharing, and adoption of best practices across the team Requirements • Experience in Advanced SQL • Strong Experience of ETL & Python support • Hands on Analytics Tools (Power BI or Tableau) knowledge • Fundamental ITIL Expertise • Support Processes (SLAs, OLAs, Product or application support) • Bachelor’s or Master’s degree in Computer Science, Information Systems, Healthcare Informatics, or related field. • 10+ years of experience in data integration, analytics support, or related fields, with at least 3+ years in a managerial role. • Strong expertise in US healthcare data, value-based care models, and associated regulatory requirements. Familiarity with cloud platforms (AWS, Azure, or GCP) and cost optimization strategies. • Proficiency in data troubleshooting, root cause analysis, and managing complex data flows. Familiarity with BI tools, data integration frameworks, and healthcare interoperability standards (HL7, FHIR, X12, etc.) is preferred. • Experience in stakeholder management, customer engagement, and cross-functional leadership. • Demonstrated ability to manage multi-million-dollar portfolios and ensure consistent delivery against customer expectations. Benefits We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer • Generous Leaves: Enjoy generous leave benefits of up to 40 days. • Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition. • Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered. • Health Insurance: We offer comprehensive health insurance to support you and your family, cover