27th Jun- Hyderabad Walkin Drive- Service Desk SME / Shift Lead

Job description

Skill- Service Desk SME Experience - 5 to 7 years Location - Hyderabad Walkin In Drive - TCS Deccan Park Floor Support Call Audits Take Supervisor Calls Managing performance of the team KB article review Requires the ability to thrive in a demanding, fast paced 24\\*7\\*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement Shift-left, FCR and FLR improvement Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.