4880086-Assistant Manager

Job description

- Lead and manage a team of 11 -13 team members and ensure all processes are conducted according to company policies and client requirements - Review verification reports for accuracy and completeness, implementing quality assurance measures to maintain high standards - Serve as the primary point of contact for clients regarding verification inquiries, providing updates and addressing concerns - Identify inefficiencies in the verification process and develop strategies to enhance workflow and productivity. - Ensure appropriate production problem records opened, monitored and closed - Ensure processing deadlines are met - Escalates/ communicates promptly to the supervisors on any system disruption or missed SLAs - Has a complete understanding on the verification process - Coaching & mentoring new team members on verification procedures and best practices, fostering a culture of continuous improvement