Access Management - L2

Job description

Position Description Key deliverables/responsibilities - Processes transactional User Provisioning tasks in accordance with documented and audited processes with 100% accuracy - Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement - Assists in defining, documenting, improving, automating and streamlining processes - Liaises with Project Managers as required to ensure project assistance and the smooth transition of new services into existing processes - Provides resolution for Incidents of varying complexity and Requests, and ensures knowledge transfer to L2 and Global Service Desk teams - Responds to all Incidents and Requests according to defined SLAs, ensures 100% accuracy and customer satisfaction - Assists with training of staff internal/external to team globally **Experience Required** Essential: - ITIL v3/4 Foundation - Experience of working in a high pressure environment - An excellent understanding of how IT contributes to the delivery of a service to Atkins/EDPM clients - Proven track record in achieving SLAs - Enthusiasm and dedication to drive improvement/change - Excellent communication skills and customer focus - Ability to build and maintain efficient working relationships - Process orientated with a methodical and planned approach to achieving goals - Strong analytical skills - Meticulous attention to detail - Confidence and professionalism - Experience of IS work management systems, ideally ServiceNow - Experience on security access rights (user based or role based) assignments in Workday Desirable: - ITIL v3 Service Operation - Experience of working in a multi cultural environment - Experience on mass data uploads in Workday Competencies specific to this role Communication, teamwork, collaboration and relationship building at all levels, across organisational and cultural boundaries Strong people and performance management skills Client orientation Determination, proactivity and drive for results Analytical thinker, requirements focused with decisive judgment Commitment to IT Services transformation strategy Your future duties and responsibilities **Required Qualifications To Be Successful In This Role** **Together, as owners, let’s turn meaningful insights into action.** Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team—one of the largest IT and business consulting services firms in the world.