Account Delivery Head Finance and Accounting-Shipping & Cruise Domain

Job description

**Role Purpose :** The Account Delivery Head will own end-to-end delivery of Finance & Accounting GBS services for a hospitality and services client portfolio, ensuring operational excellence, stakeholder confidence, financial discipline, compliance, and continuous value creation. **Key Responsibilities** - Own delivery performance across F&A towers including P2P, O2C, R2R, FP&A support, tax, treasury support, reconciliations, and management reporting. - Act as the single accountable delivery leader for client governance, escalations, service quality, SLA/KPI adherence, and business outcomes. - Drive stable, compliant, and scalable operations aligned to hospitality and services industry requirements, including high-volume transactions, multi-property operations, vendor/customer complexity, and seasonal business cycles. - Lead delivery governance with client CXO/finance leadership, internal stakeholders, tower leads, transformation teams, and enabling functions. - Own productivity, cost-to-serve, margin improvement and commercial discipline across the account. - Identify and execute transformation opportunities through process standardization, automation, analytics, AI enablement, Lean/Six Sigma, and continuous improvement. - Ensure strong controls, audit readiness, data security, policy compliance, and business continuity across all delivery locations. - Build, mentor, and retain high-performing delivery teams with clear accountability, succession planning, capability development, and engagement focus. - Support growth through solutioning, transitions, scope expansion, client mining, and value-led transformation proposals. **Success Measures** - SLA/KPI achievement with minimal escalations and strong client satisfaction. - Year-on-year productivity, automation, and cost efficiency improvements. - Improved control posture, audit outcomes, and compliance adherence. - Expansion of scope, transformation pipeline, and measurable business value. - Strong leadership bench, low attrition in critical roles, and engaged delivery teams. **Required Experience** - 16+ years of experience in F&A operations, shared services, GBS, BPO, or finance transformation, with strong exposure to Shipping, Cruise, hospitality, travel, services, retail, or multi-location business models. - Proven experience managing large, multi-tower F&A delivery teams and senior client stakeholders. - Hands-on understanding of P2P, O2C, R2R, FP&A support, controls, reporting, transitions, and service governance. - Track record of driving transformation, automation, process standardization, productivity, and client value creation. - Strong commercial acumen with experience in P&L, cost management, pricing support, and margin improvement. **Key Skills** - Executive stakeholder management and client governance - F&A process depth and GBS operating model expertise - Operational excellence, transformation, and automation mindset - Risk, controls, compliance, and audit orientation - Commercial ownership and business growth focus - People leadership across large, distributed teams - Strong communication, problem solving, and decision-making ability **Preferred Qualifications** - CA, CPA, CMA, MBA Finance, or equivalent finance qualification preferred. - Lean Six Sigma, PMP, digital transformation, analytics, or automation certification will be an advantage. - Experience with ERP platforms such as SAP, Oracle, Workday, or similar finance systems preferred. **Job Locations :** Pune, Bangalore, Chennai