Account Management Associate

Job description

### **Job Information** Date Opened 30/07/2026 Job Type Full time Industry Education Work Experience 0-1 year City Gurugram Province Gurugram Country India Postal Code 122001 ### **Job Description** **The short version:** **Who we’re looking for:** People who are great at building relationships and keeping things moving. You’re probably the one who remembers every deadline, checks in with everyone, and somehow manages to keep it all together when things get hectic. If you’re someone who enjoys working with people, balancing multiple priorities, and seeing plans turn into results, you’ll fit right in here. **What this role is about:** You’ll work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you’ll be the bridge that keeps everything connected and running smoothly. **Why you should apply:** This is a role where you’ll see your work translate into real outcomes - recruiters finding the right talent and students landing their first jobs. You’ll sharpen your communication, problem-solving, and relationship-management skills - the kind that’ll set you up for any leadership or business role in the future. And the cherry on top? You’ll get to build a network that most people only dream of - working directly with the top leadership of some of India’s best brands and marketing agencies. **About us:** Kraftshala is India's largest skilling institution in terms of marketing placements, with a 94% placement rate overall and a 100% placement rate in our sales programs, and we are gunning to become the world's largest career launchpad, across domains. We're backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics. **The detailed version:** One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that’s exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization. **Primary Responsibilities will include:** ***Placement Operations*** - Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met - Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders - Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries - Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process - Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas - Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building ***Process Optimization*** Every delayed email, broken link, or missed follow-up can erode trust - and in placements, trust is everything. That’s why we’re constantly refining the way we operate, and hence, you’d be: - Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our placement cycles. - Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency. **Monthly Outcomes:** - **Month 1:** Understand all current placement processes, tools, and workflows. Assist in 2-3 drives and begin managing recruiter and student interactions. - **Month 2:** Run 3-4 recruiter accounts independently with 90%+ student participation and <24hr query response time. Identify 3-5 process gaps. - **Month 3+:** Implement at least 2 process improvements. Maintain Recruiter and Student NPS. Drive at least one automation initiative. ***A question we’d like to address upfront is what the career trajectory looks like for someone in this role.*** At Kraftshala, operations are central to how we serve our stakeholders. You'll start by learning the craft of partnerships and account management through hands-on placement execution. Over time, two broad paths could open up: - If your strengths lie in scaling processes, systems thinking, and managing cross-functional execution, you could lead placement operations - shaping how we deliver outcomes to recruiters and students at scale. - If you love building and growing relationships, you could transition into owning large recruiter portfolios and driving new partnerships, repeat engagement, and even leading B2B initiatives. These are starting thoughts, of course, and any decision on a role is always a function of what a person wants matched with what the organization can offer at that time. The great advantage of a company that’s growing well (like Kraftshala) is that new opportunities open up frequently, and our preference would always be to try to fill up newly created roles with candidates from within the organization. **Must-Haves:** - 0-2 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (We’re not fussed about the exact years of experience, as that’s just a proxy for your skill level.) - Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus **Top Grading:** We’re looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and d