Account Manager

Job description

About the Role:The Account Manager will own and manage a portfolio of mass market seller accounts there by significantly scaling them on the marketplace. This role requires a hands-on, data-driven professional who can build deep seller relationships, drive competitive business growth, and deliver exceptional customer experience through strategic seller enablement. The AM will act as a trusted business advisor to sellers, helping them scale their business while achieving organizational goals.Key job responsibilities1. Competitive Pricing & NegotiationsConduct pricing benchmarking against competitor platforms to identify gapsNegotiate with sellers to achieve competitive price points that drive conversionsTrack and improve competitively priced products across managed catalogEducate sellers on unit economics and sustainable pricing strategies2. Selection Growth — New Product LaunchesIdentify high-demand product gaps and recommend new selection to sellersDrive live selection growth by onboarding new products month-over-monthEnsure listed products remain active, buyable, and optimized for discoverability3. Business Growth & Market Share ExpansionOwn revenue growth targets for assigned seller accountsBuild and execute strategic account plans to grow shipped units, GMS, and daily run rateImprove seller's traffic share, glance views, and conversion rates4. Promotional EnablementEnable sellers on Advertising, Deals, Coupons, and Buy X Get Y offersTrack promotion adoption rate and measure incremental revenue impactEducate sellers on self-serve promotional tools and best practices5. End-to-End Account OwnershipServe as single point of contact for all seller needsConduct regular business reviews with performance insights and recommendationsMonitor seller health metrics and proactively resolve risksCollaborate cross-functionally to unblock seller growth