Account Manager — South Africa, Dubai & Europe (UK)

Job description

**Roles and Responsibilities :** - Manage a portfolio of enterprise accounts across Europe, focusing on customer retention, upselling, and cross-selling opportunities. - Develop and execute strategies to increase revenue through effective churn management, renewals, and new business development. - Collaborate with internal teams to identify areas for improvement in customer engagement and provide recommendations for process optimization. - Analyze market trends and competitor activity to stay ahead in the EMEA region. **Job Requirements :** - 6-10 years of experience in Enterprise Account Management or similar role within IT Services & Consulting industry. - Proven track record of success in managing large-scale enterprise accounts in Europe (EMEA). - Strong understanding of customer life cycle management, including acquisition, retention, expansion, and renewal processes. - Excellent communication skills with ability to build strong relationships with C-level executives at major corporations.