Account Service Operations Sr Associate

Job description

Job Summary We are currently seeking a Account Service Operations Sr Associate to join our team in Noida, Uttar Pradesh. Responsibilities • Oversee, facilitates, and administers ITIL based service support on a 24x7 basis • Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness • Focus on Gaps and Process improvements • Suggest and share ITIL Best practices and help implement the same • Knowledge in Cloud computing and Cloud Infrastructure automation. • Experience with one or more versions of ServiceNow ITSM • Adapts communication techniques for audiences at multiple internal and external levels • Monitor alerts and manage Critical Incidents Requirements • 1 to 3 years of relevant experience or equivalent combination of education and work experience. • Strong understanding of ITIL processes and principals • Experience with handling multiple accounts • Knowledge of ITIL Tools • should have the basic knowledge of SQL Server. • Should have knowledge of scripting language like Javascript / JQuery. • Should have knowledge of Web API / Window Service / WCF. • Good to have knowledge on Azure/AWS/VMWARE virtual machine provisioning process. • Strong ability to create and document processes • Should have positive attitude and problem-solving skills. • Strong verbal and written communication skills • Competencies in conflict resolution, customer service, facilitation, executive presentation