Accounting Services Associate -Whitefield(ITPL)

Job description

Seeking professionals with strong hands on experience in AR Reconciliation , Dispute management (O2C), Accounts receivable. **Role description** The Accounts Receivable Dispute Management Specialist will handle and resolve disputes related to customer accounts, including billing discrepancies, rental charges, and payment issues. This role requires a detailed understanding of rental agreements and charges, as well as the ability to communicate effectively with customers and internal teams to ensure accurate and timely resolution of disputes . **Job Description:** - Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors. - Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues. - Communicate with customers to clarify disputes and negotiate resolutions. - Maintain comprehensive records of dispute cases, resolutions, and related communications. - Ensure accurate and up-to-date documentation in the companys accounting and rental management systems. - Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently. - Provide regular updates and reports on dispute status and resolution progress to management. - Identify patterns in disputes and recommend improvements to billing practices and rental processes. - Participate in initiatives to enhance overall customer satisfaction and operational efficiency. - Deliver exceptional service by addressing and resolving disputes professionally and promptly. - Build and maintain positive relationships with customers to ensure their continued satisfaction. - Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management. - Monitor accuracy in all billing and payment transactions. Skills and Experience : - Approximately 2-7 years of Accounts Receivable/Cash Applications and/AR Reconciliation. - Willing to work in Night Shifts is mandatory. - Strong ability to multi-task and customer service oriented - Strong analytical and problem-solving abilities. - Excellent verbal and written communication skills. - Ability to manage multiple tasks and work under tight deadlines. Contact person - Pooja (8618756591)