Accounts Receivable Associate

Job description

**Key Responsibilities** **1. Collections** - Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency - Handle outbound and inbound calls to customers for payment reminders - Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments - Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity - Serve as a subject matter expert in collections processes - Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives - Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability - Build strong relationships with customers to improve payment cycles **2. Account Reconciliation (Recon)** - Perform periodic reconciliation of customer accounts - Identify discrepancies between internal records and customer statements - Investigate unapplied cash, short payments, or overpayments - Work with internal teams (billing, sales, finance) to resolve mismatches - Maintain accurate and updated account statements **3. Dispute Management** - Identify, log, and track customer disputes related to invoices - Coordinate with internal stakeholders (billing, operations, sales) for resolution - Ensure timely closure of disputes to avoid payment delays - Maintain dispute logs and provide root cause analysis - Work on preventing recurring issues through process improvements **4. Reporting & Analysis** - Prepare daily/weekly/monthly MIS reports on collections, aging, disputes - Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership - Provide insights and recommendations to improve collection efficiency - Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics. - Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT **5. Compliance & Process Adherence** - Ensure adherence to company credit policies and collection procedures - Maintain proper documentation for audits and compliance requirements - Support internal and external audit queries related to receivables **Required Skills & Qualifications:** - Bachelors or Masters degree in finance or equivalent - 7–8 years of experience in Global Collections, including U.S. customer portfolios - Experience managing large, high-volume AR portfolios with measurable impact on DSO - Strong communication, negotiation, and problemsolving capabilities - Ability to negotiate and influence outcomes while remaining tactful and respectful. - Excellent time management with the ability to independently prioritize and manage portfolios - Proficiency in ERP Systems & Collection Tools – SAP, Oracle, High Radius - Demonstrated ownership of high-value, complex AR portfolios with material cash impact - Strong analytical judgment and attention to detail - Willingness and ability to work U.S. Shifts - Mandatory Work from Office