Administrator - English, French, Microsoft Windows

Job description

Bengaluru, Karnataka Job Summary * Handle inbound calls and follow the call scripts and adhere to the process defined * A strong communication skill to handle users globally * Create tickets for all incoming calls and work towards the ticket resolution. * Provide quick and effective assistance with information technology systems * Listen attentively to customers' questions and concerns and offer optimal solutions * Able to handle basic software installation/break-fix issues and hardware issues findings remotely * Effective handling in hard stop issues like password ,multifactor resets, and account lock/unlock issues * Should understand the user concerns/issues cautiously and create/upgrade the priority according to the impact * Basic Network and VPN knowledge * Detailed knowledge in Windows and Mac troubleshooting, Active Directory ,and Google Workspace * Daily incident det follow-up in a timely manner Key Responsibilities * A strong communication skill to handle users globally * Create tickets for all incoming calls and work towards the ticket resolution. * Provide quick and effective assistance with information technology systems Skill Requirements * A strong communication skill to handle users globally * Create tickets for all incoming calls and work towards the ticket resolution. * Provide quick and effective assistance with information technology systems Other Requirements Service Desk **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-