AEP (AJO) Engineer

Job description

Educational Requirements Bachelor of Engineering Service Line Digital Experience Responsibilities - Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies. - Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration. - Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels. - Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations. - Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability. - Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability. - Establish reusable components, templates, and best practices to scale journey development and reduce time-to-launch. - Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization. Technical and Professional Requirements - Bachelor's or Master's degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience). - 23 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations. - Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO). - Strong understanding of customer journey concepts, segmentation, and campaign execution workflows. - Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders. Preferred Skills - Adobe Experience Platform