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Job description

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Salesforce investment by managing the support and continuous transformation of their solutions in areas such as sales, service, marketing and customer relationship Management. Minimum Degree Required (BQ) \*: Bachelors Degree Degree Preferred Bachelor's degree Required Field(s) Of Study (BQ) Preferred Field(s) of Study: Computer and Information Science, Management Information Systems Minimum Year(s) of Experience (BQ) \*: US Minimum of 5 years of experience Certification(s) Preferred Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Business Analyst, or Certified Sales/Service Consultant; Additional specialized Salesforce.com certifications such as Marketing Cloud, Experience Cloud, App Builder, AI Associate Preferred Knowledge/Skills \*: Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs: Trains junior team members to develop skills in specific Salesforce domains; Analyzes and customizes Salesforce seasonal release notes for engagements, presenting to clients; Serves as a SME for resolving complex production support issues and enhancements; Develops expertise in specific application functions/capabilities; Identifies opportunities for enhancing and/or deploying new functionality based on ticket data trends or changes in client requirements; Leads testing automation efforts; Conducts ticket procedure and other status calls with clients within specific area of .