After Sales Field Manager (ASFM)

Job description

**Role & responsibilities** - Execution & Implementation of systems & service processes at dealers - Review, Monitor & Enhance Dealer KPIs & support. - Regional & Dealer Business plan target achievement - Ensure DSCI & NPS target achievement. - Review and Monitor DCSI & action plan implementation - Review of critical dealers on Customer satisfaction & Business KPIs. - Timely BG renewal & BG fund submission - Spare parts pending order follow up and Retail target Achievement. - Dealer profitability OAR. - Service Campaign/ Technical Campaign monitoring. - Hold up vehicles monitoring Open ROs ( Mech & Bodyshop) and Parts : Back Order follow up - Attending to customer grievances and faster resolution. - Organizing of marketing activities & seasonal camps. - Reporting to KMI HO for new regional developments. - Technical feedback, reports, campaign monitoring. - KMI warranty Policy adherence at dealerships. - New workshop Site follow up, Site identification, Layout design finalization - Monitor development of workshop infrastructure. - Tools & Equipment's Follow up along with Workshop enablers (i.e Tablets, KDS & Spare parts racks etc.) - Manpower recruitment & Training. - Warranty audits, parts scrapping . - WEP ( Workshop enhancement program) audit and follow up on concern area’s. - Monthly visit of dealer workshop to maintain high service quality standard at as per KIN Guidelines. **Preferred candidate profile** - Good communication skills both written and verbal to interact with channel partners and customers. - Complaint analysis - Mentoring and coaching dealership manpower - Customer engagement - Data analysis to monitor dealer profitability