Agentci AI Technical Lead-App Development

Job description

Country/Region: IN Requisition ID: 37012 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI # **Title:** **Agentci AI Technical Lead-App Development** Description: ## **Area(s) of responsibility** We are hiring hands-on Developers and Engineers to design, build, and deploy production-grade Agentic AI solutions on Aisera and similar platforms (ServiceNow AI and open agent frameworks) across client engagements. You will develop autonomous and multi-agent systems that reason, plan, and execute — integrating LLMs with enterprise systems to automate ITSM, operations, and business workflows, and remaining hands-on through to delivery. # **Key Responsibilities** - Develop, configure, and deploy AI agents using Aisera’s platform and comparable agentic AI toolsets to solve real-world client workflows. - Build autonomous and multi-agent systems capable of planning, reasoning, tool selection, and task execution. - Design and implement RAG pipelines, function/tool calling, memory and context management, and agent orchestration. - Integrate agents with external systems — APIs, webhooks, databases, CRMs, ITSM platforms, and data pipelines — for seamless workflow execution. - Apply prompt engineering and configuration tuning to optimize agent accuracy, latency, and cost in complex enterprise environments. - Translate business requirements into functional and technical agent designs; run interactive demos and PoCs and iterate on feedback. - Build scalable backend services/microservices for AI applications; ensure testing, monitoring, and CI/CD best practices. - Implement AI governance, security, and compliance controls (auth flows, responsible-AI safeguards, observability of agent behavior). - Troubleshoot, monitor, and continuously improve deployed agents using data-driven evaluation (A/B testing, performance monitoring). # **Required Skills & Experience** - 8–12 years in software development, AI/ML engineering, or systems integration, with recent hands-on Agentic AI / LLM delivery. - Hands-on experience with Aisera or comparable agentic AI / conversational AIOps platforms (ServiceNow AI Agents, Automation Anywhere, similar). - Strong programming in Python (primary), plus Java and/or JavaScript; clean, efficient, production-quality code. - Proven experience building agents with LLM frameworks — LangChain, LangGraph, CrewAI, AutoGen, or PydanticAI. - Solid understanding of LLMs, embeddings, vector databases, RAG, function calling, and agent evaluation. - Experience with Model Context Protocol (MCP) and multi-agent architectures (preferred). - Integration experience: REST APIs, webhooks, data pipelines; OAuth/OIDC/JWT authorization flows. - Cloud & DevOps: AWS, Azure, or GCP, containerization (Docker/Kubernetes), CI/CD, and monitoring. - Familiarity with AI/LLM observability tooling (Langfuse, ELK) is highly desirable. - Strong problem-solving, customer-facing communication, and the ability to work independently. # **Qualifications** - Bachelor’s or Master’s in Computer Science, AI, Data Science, or a related field. - Relevant cloud/AI certifications are a plus. - Knowledge of AI governance frameworks (e.g., ISO/IEC 42001) is a nice-to-have.