AI Principal Architect

Job description

**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people---Kyndryls---that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** **Your role:** The ideal candidate will be responsible for designing the end-to-end Agentic AI platform and solution architecture. In this role, you will define robust deployment patterns across the entire software lifecycle---from initial sandbox and POC environments to customer landing zones, staging, production, and ongoing BAU support. You will architect seamless integrations connecting AI agents with enterprise IT systems, including ITSM tools, CMDB, knowledge repositories, monitoring platforms, cloud services, source code management, and identity providers. Additionally, you will ensure all AI agents are deployed with enterprise-grade security, data privacy, full observability, risk management controls, human-in-the-loop approval workflows, and strict alignment with overarching enterprise architecture standards. **What you will do:** * **Target-State \& Topology Design:** Architect end-to-end agentic AI frameworks---including runtime, orchestration, LLMs, and secure cloud deployment topologies. * **Standards \& NFR Definition:** Establish reusable reference architectures and non-functional requirements (NFRs) for scalability, availability, performance, and disaster recovery. * **Security \& Access Governance:** Design robust security patterns covering data residency, encryption, secrets management, identity access (RBAC/ABAC), and audit logging. * **Guardrails \& Compliance:** Build human-in-the-loop controls, approval gates, prompt versioning, and compliance documentation for Architecture Review Board (ARB) approvals. * **Enterprise Integration:** Define API and event-driven integration patterns connecting agents with tools like ServiceNow, GitHub, SharePoint, and monitoring platforms. * **RAG \& Knowledge Strategy:** Architect Retrieval-Augmented Generation (RAG) pipelines, vector search strategies, metadata models, and enterprise data access. * **Design Oversight:** Review and align engineering designs from platform, agent, and data engineers against target architecture standards. * **Delivery \& Governance:** Produce architectural blueprints and lead technical governance across performance testing, security validation, and go-live readiness. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry. **Who You Are** You're good at what you do and possess the required experience to prove it. However, equally as important -- you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused -- someone who prioritizes customer success in their work. And finally, you're open and borderless -- naturally inclusive in how you work with others. **Required Technical and Professional Experience** * **Agentic AI \& Orchestration Architecture:** 10 years in enterprise/cloud architecture with hands-on experience designing AI agent runtimes, multi-agent orchestration, durable execution, and tool registries (LangChain, LangGraph, AutoGen, CrewAI, MCP). * **LLM \& RAG Solutions:** 3 years in GenAI/LLM platforms---architecting RAG pipelines, vector search strategies, model routing, prompt governance, guardrails, and integrations across Azure OpenAI, Gemini, Claude, Llama, and Mistral. * **Cloud \& Enterprise Security:** Expertise in multi-cloud (Azure, GCP, AWS) landing zones, Kubernetes, API gateways, Zero Trust models, RBAC/ABAC, data encryption/residency, and SIEM/SOC integrations. * **AMS \& ITSM Integration:** Proven track record architecting enterprise integration patterns for ITSM platforms (ServiceNow, CMDB), developer tools (GitHub, Jira), knowledge repositories (SharePoint, Confluence), and monitoring systems. * **Governance \& Lifecycle Management:** Deep experience managing the full AI agent lifecycle, setting low-code/no-code platform guardrails, and enforcing security, privacy, and safety controls to mitigate hallucinations. * **Architecture Governance \& NFRs:** Skilled in creating Architecture Decision Records (ADRs), NFR matrices, solution design documents, and guiding teams through ARB, security reviews, and production readiness gates. * **Production-Grade Delivery:** Demonstrated capability in designing compliant, secure, scalable, and high-availability cloud-native architectures under enterprise constraints. * **Core Artifact Creation:** Responsible for producing target-state blueprints, deployment topologies, security packs, data retrieval strategies, and risk logs for enterprise deployment. **Preferred Technical and Professional Experience** * Master Degree \& any relevant certification **Being You** The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of