Altra: Field Service Representative (Indianapolis)

Job description

Altra Field Service Representative (FSR) – Indianapolis Role Overview The Altra Field Service Representative (FSR) is a motivated self-starter responsible for executing seasonal go-to-market and service strategies across the Indiana and Kentucky states. This role drives brand growth, awareness, and sell-through by delivering impactful retail support, community engagement, and field activations. The FSR partners closely with Sales Representatives, specialty retail accounts, and cross-functional teams to execute activation plans and strengthen Altra’s presence in the market. This position reports to the Regional Field Service Manager. While this position is fully remote, the ideal candidate for this role will reside in the great Indianapolis area to better support their client base. This role requires frequent travel within the assigned territory, including attendance at consumer events, races, and expos, and may require evening and weekend work   Key Responsibilities Retail & Territory Execution • Support retail partners through in-person store visits, product demos, and sales floor engagement • Deliver clear, engaging product presentations to educate and motivate retail staff and consumers • Implement merchandising and promotional activations using product and point-of-purchase materials • Execute all in-field activities in alignment with seasonal go-to-market strategies and sales priorities Community & Brand Engagement • Build excitement and awareness for Altra by engaging retail and community partners • Represent Altra at local and select national events, races, and expos • Support consumer trial and education through community activations and experiential opportunities • Foster meaningful, long-term relationships that drive advocacy and repeat sell-through Collaboration & Strategic Partnership • Partner with Sales Representatives to develop and execute effective service plans for the territory • Collaborate with Field Service teammates to design and deliver impactful education initiatives and activations • Serve as the “eyes and ears” of the business by gathering and sharing insights on product performance, competitor activity, and industry trends Operational Excellence • Complete detailed, accurate, and timely activity reporting via designated tools (e.g., Repsly) • Maintain organization, readiness, and professional presentation of all field assets and demo footwear • Manage travel, expenses, promotional materials, and product seeding with fiscal responsibility • Consistently meet deadlines for projects, reports, and action items What Success Looks Like • Achievement of individual and team goals established by leadership • Retail staff confidence in fitting, recommending, and selling Altra products • Consistent execution of service standards and field metrics • Strong year-over-year growth within the assigned territory • Proactive problem-solving and continuous improvement through feedback and learning Skills & Experience Preferred Experience • 1+ year of specialty retail experience (run or outdoor specialty preferred) • 2+ years of marketing, sales, or field service experience (Note: Experience requirements will be evaluated depending on talent profile and market conditions.) Education • Formal education is a plus, but total experience and demonstrated results are prioritized • Bachelor’s degree or related experience in Marketing, Sales, Business, Kinesiology, or related field preferred Knowledge & Capabilities • Familiarity with the Altra product line • Experience fitting and selling technical footwear • Strong time management, planning, and organizational skills • Excellent written and verbal communication skills • Ability to work independently while collaborating effectively with a team • Proficiency in Microsoft applications (including Outlook) • Self-motivated, proactive, and driven to take initiative • Reliable transportation   What We Will Teach You • The full Altra product line and brand positioning • Field Service tools, systems, and reporting processes • Best practices for retail support, community engagement, and in-field execution VF Guiding Principles Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.   Hiring Range: $60,000.00 USD - $75,000.00 USD annually Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process. Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com  a