Amazon Connect Developer (3-5 Years),Chennai/ Hyderabad/kolkata/ Mumbai

Job description

Dear Professionals Greetings from Tata consultancy Services, Job Title Amazon connect Developer Experiernce: 3-5 Years Location: Chennai, Hyderabad, Mumbai, Kolkata Mode of Work : Work from Office Mode of Interview: Virtual **Responsibilities:** - Working in project teams designing, building, and maintaining Amazon Connect within infrastructure to provide strong business solutions. - Working in tandem with the engineering team to identify and implement the most optimal cloud-based solutions. - Managing cloud environments in accordance with company security guidelines. - Ability to communicate with clients on a business level and translate their needs into technical solutions. - Managing software evaluations for cloud migrations for customer service channels. - Employing exceptional problem-solving skills, with the ability to see and resolve issues before escalations. - Setting up pilots and POC for solution evaluations and further migration to production. - Providing digital experiences and business automation solutions using AI/clients as well as contact center technologies. **Requirements:** - Experience collaborating across multiple functional and/or technical teams to deliver an Agile-based project. - Must have experience in delivering Lambda functions, especially in the context of external service integrations. - Experienced IVR developer with 3+ years of relevant experience in Amazon Connect. - Should have experience building both contact and chat flows in AWS Connect. - 5 years of IT experience in customer service technologies, including contact center cloud-based products, solution design, and implementation. - Experience building integrations across WFM, CRM (Salesforce, ServiceNow, Zendesk), and Unified Communications. - Working knowledge of popular communications protocols and APIs such as WebRTC and SIP. - 1+ years of customer-facing experience, preferably in the enterprise space. - Experience developing solutions and passion for getting hands dirty with code/scripting, preferably in Python, and good to have knowledge in any of these programming languages: Node.js, Java, or. NET. - Having knowledge in other IVRs, such as Genesys, Avaya etc. and the migration to Amazon Connect is an added advantage. **Required Skills:** - Amazon Connect, Contact Flow Design, Lambda Integration, Lex chatbot and Voice Bot Integration, Call Center Routing, AWS, Lambda, Step Functions, LEX, Polly, Transcribe, S3 Dynamo, Athena, Kinesis, Cloud Watch, Cloud Forma, and Contact Lens. Amazon Q, Bedrock. **Preferred Qualifications:** - A bachelor's degree in computer science or engineering. If you are Interested in the above opportunity kindly share your updated resume to pullagura.gokulsaiakhil@tcs.com immediately with the details below (Mandatory) Name: Contact No. Email id: Skillset: Total exp: Relevant Exp: Fulltime highest qualification (Year of completion with percentage scored): Current organization details (Payroll company): Current CTC: Expected CTC: Notice period: Current location: Preffered Location Any gaps between your education or career (If yes pls specify the duration): Will you be able to join within 30/45 days? (Yes/NO)