Amazon Connect Engineer

Job description

**Job Title:** AWS / Amazon Connect Engineer **Location:** Noida **Experience:** 36 Years **Employment Type:** Full-Time **About the Role** We are seeking a skilled AWS / Amazon Connect Engineer to join **Customer Experience Services organization**. The role involves designing, implementing, and supporting scalable cloud-based customer experience solutions using AWS and CaaS platforms. You will work in a fast-paced, agile environment to enhance next-generation CX platforms while maintaining and supporting live production systems. **Key Responsibilities** - Design, configure, and manage **Amazon Connect contact center solutions** - Develop and enhance **contact flows, routing strategies, and integrations** - Integrate AWS services including: - **Lambda, S3, DynamoDB, EC2, CloudFront, IAM** - Third-party APIs and CX tools - Build scalable automation using **Python / JavaScript / Node.js** - Work across the **full DevOps lifecycle**: - Design, development, testing, CI/CD pipelines, and deployments - Support production systems and provide **L3 incident resolution** - Perform **root cause analysis (RCA)** and implement fixes - Collaborate with architects, product teams, and engineering teams - Contribute to **code reviews and design discussions** - Implement automation to reduce manual effort - Improve system performance, monitoring, and operational efficiency **Required Qualifications** - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field - **3–5 years** of experience in AWS and cloud platforms - **2+ years of hands-on experience with Amazon Connect** - Strong expertise in AWS services: - Lambda, S3, DynamoDB, EC2, CloudFront, IAM - Experience in scripting with: - Python / JavaScript / Node.js - Experience building and maintaining **CI/CD pipelines** - Strong troubleshooting and debugging skills across environments - Experience supporting **production systems (L3 support)** **Preferred Qualifications** - AWS Certification (Cloud Practitioner or higher) - Experience with **CaaS platforms** (Genesys, RingCentral) - Familiarity with **CX technologies**: - Voice, IVR, Chat, Messaging (SMS, WhatsApp) - Knowledge of monitoring and automation tools - Experience in Agile and DevOps environments **Key Skills** - Amazon Connect - AWS Cloud Services - API Integration - Python / JavaScript / Node.js - DevOps & CI/CD - Automation & Monitoring - Production Support