AML/KYC - Process Associate

Job description

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. **Inviting applications for the role of Banking Operations AML/KYC** **Job location: Pune** **Work Mode- Hybrid-3 days from Office** **Shift-US Shifts** **Responsibilities:** Process customer, account, and transaction-related requests accurately and efficiently in accordance with established procedures and service level agreements. - Review, research, validate, and process requests received from customers, financial institutions, internal departments, and business partners. - Perform operational activities including application processing, account maintenance, documentation review, record updates, correspondence handling, copy requests, imaging, returned mail processing, card administration, accounting support, settlement activities, and other back-office functions as assigned. - Verify customer information, supporting documentation, and account details to ensure completeness, accuracy, and compliance with business and regulatory requirements. - Maintain customer records by processing updates, corrections, account changes, and other maintenance activities within established turnaround times. - Identify discrepancies, exceptions, operational risks, or processing errors and escalate them to the appropriate teams when required. - Accurately document all processing activities, decisions, and actions taken within designated systems. - Meet productivity, quality, accuracy, compliance, and turnaround time targets while maintaining a high level of operational excellence. - Utilize multiple systems, applications, and workflow tools to complete assigned activities and resolve operational inquiries. - Support operational projects, testing activities, business continuity initiatives, and process improvement efforts. - Ensure compliance with company policies, client requirements, regulatory guidelines, information security standards, and data privacy requirements. - Collaborate effectively with internal teams and business partners to resolve operational issues and improve service delivery. **Minimum Qualification:** Any Grad (Except Technical) **Why join Genpact?** - Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation - Make an impact Drive change for global enterprises and solve business challenges that matter - Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities - Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.