Analyst

Job description

**Position: Analyst** ***Service Line: Global Mobility*** ***Platform : AssignmentPro*** *At **Global Talent Operations Global Mobility** we are responsible for supporting Global Mobility Apro Platform used* *We,* - *Provide L2/L3 support through application incident and problem triage process* - *Manage configuration, system workflow and other changes to the mobility technology platform* - *Facilitate change request management process* - *Provide functional and operational support for issues reported* - *Application platform change, release and deployment management* - *Manage testing including identifying test scenarios, writing required test scripts, perform regression, functional, user acceptance tests* - *Ensure mobility technology platform data has integrity and is complete by performing regular audits and data clean-up activities* - *Manage access and ensure implementation of governance processes around data retention, compliance etc.,* - **Global Mobility – Platform Management** As part of **Global Mobility – Platform Management** – The team is responsible for: - Being a subject matter expert on platform functionality - Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts - Providing Level 2 support for functionality issues that may be reported by member firms - Ensuring all requirements for a feature/functionality are complete and accurate - Ensuring all upstream and downstream application impacts are understood and any risks raised - Review and ensure all user stories / requirements are in-line with the scope and are accurate - Support application, functional, regression and User acceptance testing - Work with and support member firm users during the user acceptance testing period - Ensure appropriate documents, knowledgebase is updated at all times. **Qualifications** Required: - Minimum overall experience of 2-3 years. - Strong techno-functional understanding of how applications and databases work - Strong Experience in Triage/Troubleshooting system/application issues - Experience managing configuration on SaaS enterprise applications - Experienced working on supporting talent technologies/platforms - Experienced in requirements gathering, creating user stories - Strong understanding of incidents, problems and change requests management process (ITIL) - Experience working with Ticket Management System (CRM). - Should have participated in User Acceptance Testing. (UAT) - Strong knowledge of MS Office - Excel - Graduate from any background. - Very good in both Verbal and Written Communication skills. - Preferred: Good understanding of Talent Mobility Management as a Process & Practice. we know that great people make a great organization. We value our people and offer employees a broad range of benefits. **Culture** Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.