Analyst, Client Service Manager, Corporate Banking, Technology and Operations

Job description

**Business Function** Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. **Key Requirements** **Job Purpose** - Client Servicing for Trade Finance Operations **Key Accountabilities** - Client servicing and handholding of Trade Finance transactions. Incumbent would be the single point of contact for the client for all trade transactions **Job Duties And Responsbilities** - Capable managing the Customers and handling queries for Trade Finance products - Strengthen relationship with the various stake holders like branches, Relationship Managers and internal teams to resolve all trade queries and issues promptly - Own the Customer Transaction end to end - Ensure that the self KPI’s and KRI’s are managed and maintained as per the group’s expected standards - Advise the client on the trade transactions - Handling all types of customer complaints, enquiries Queries. regarding any clarification with respect to trade transactions **Required Experience / Competencies** - Should have working knowledge of various Trade Products related to Documentary Letters of Credit, Standby Letters of Credit, Bank Guarantee, Bank-to-Bank Reimbursements, Fund Transfer, and Swifts - 5+ years of Work Experience in handling the Trade Finance products - Excellent Client / Customer management skills, business orientation - To manage processes and metrics on a day to day basis - To provide proper guidance and support to the team as required, capability to identify areas of risk and ensure proper mitigates and controls are put in place **Education / Preferred Qualifications** - Graduate / Post-Graduate with relevant work experience in working in the Trade Finance Unit and handling of all the Trade Finance Products **DBS India - Culture & Behaviours** - Drive Performance Through Value Based Propositions - Ensure Customer Focus by Delighting Customers & Reduce Complaints - Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation - Enhance Knowledge Base, Build Skill Sets & Develop Competencies - Invest in Team Building & Motivation through Ideation & Innovation - Execute at Speed While Maintaining Error Free Operations - Develop a Passion for Performance to Grow Talent Pool - Maintain the Highest Standards of Honesty and Integrity **Location:** Bangalore **Job:** Operations **Schedule:** Regular **Employee Status:** Full time