Analyst - Filer & Print Services

Job description

Could you be the full-time **Analyst - Filer Print Services** in Bangalore we're looking for Your future role Take on a new challenge and apply your technical expertise in file and print services in a cutting-edge environment. You'll work alongside a collaborative and dynamic team of professionals dedicated to operational excellence. You'll play a key role in ensuring the seamless support and maintenance of file and print services within Alstom's global environment. Day-to-day, you'll work closely with teams across the business (such as the Service Desk, Local Support, Network Team, AD Team, and Application Teams), troubleshoot and resolve escalated issues, and implement improvement plans to enhance efficiency and performance. You'll specifically take care of managing access to filers and external data storage and overseeing data movement and consolidation to modern technologies like SharePoint and OneDrive, but also support print services while collaborating with enterprise architects and vendors. All about you We value passion and attitude over experience. That's why we dont expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: - A Bachelors degree in Engineering, Science, or Technology. - 7-10 years of experience in IT, with a focus on Windows servers, DC operations, LDR filers, and print services. - Hands-on experience in file access management tools, ITSM tools like SNOW, and compliance-related issue resolution. - Knowledge of OS components, GPO, and application provisioning best practices. - Experience in vendor management and collaboration with global teams. - ITIL process and framework knowledge. - Strong communication and problem-solving skills. - Ability to adapt to change, manage competing priorities, and influence cross-functional teams.