Analyst IT Solutions

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain. Job Responsibilities: Job Introduction: The IT License Operations Analyst is a hands-on technical role within the Technical License Management team, part of IT Vendor & Contract Management. The core focus is on ensuring smooth license operations across all Magna Powertrain sites — including license server management, license deployment, monitoring, troubleshooting, and continuous improvement. This role is particularly suited for candidates with a strong background in IT infrastructure, system administration, or engineering IT environments who are interested in expanding their expertise into technical license management. The ideal candidate combines infrastructure/system engineering experience with a solid foundation in software license management (e.g. FlexLM, license servers, licensing models). The individual will apply strong analytical and problem-solving skills to identify, communicate, and resolve issues and continuously improve license management processes. Major Responsibilities: • Manage and maintain license servers (FlexLM, vendor license managers) including configuration and troubleshooting. • Handle 2nd level support tickets for license-related issues via Matrix42 or similar ITSM tools. • Deploy and track software licenses to users, including installation and configuration. • Troubleshoot license issues for engineering tools (e.g. MathWorks, Dassault, Ansys, Vector). • Support on operating license monitoring tools (OpenLM or equivalent) including utilization tracking. • Coordinate with vendors and internal teams to resolve issues and ensure compliance. • Maintain documentation of license inventories, servers, and processes. • Contribute development of license management solutions (M42, automation, reporting). • Contribute to BI dashboards and process standardization. • Support billing activities and reporting when required. Skills and Competencies: • Hands-on experience with ITSM tools such as Matrix42, ServiceNow, Jira Service Management, or similar • Hands-on experience with license monitoring tools such as OpenLM or equivalent • Strong knowledge of FlexLM (Flexera) license server technology — configuration, option files, troubleshooting • Background in infrastructure, system administration, or engineering IT environments • Understanding of software licensing models: named user, floating, token-based • Experience with deployment and troubleshooting of engineering software tools • Familiarity with software deployment tools (e.g. SCCM, Intune) • Strong problem-solving and troubleshooting skills • Good communication and documentation skills Knowledge and Education: • Degree in Computer Science, Information Technology, or a related technical field. •