Analyst - IT Systems Engineering

Job description

Company: Marsh **Required Skills** - **Experience:** 3 years+ experience in an PC support role. - **Technical Knowledge:** An in depth understanding of Windows / iOS / Android operating systems, networking fundamentals, and software applications. - Windows Installer (MSI / MST) - Click-Once - Orca - Silent / Off-line installation methods - Scripting - VBS and PowerShell - Software deployment technologies - SCCM, InTune, Play Console and App Store Connect - Office 365 Excel, Word, PowerPoint, Outlook and Teams - VDI, RDP and Citrix - **Problem-Solving:** Ability to analyse issues, identify root causes, and implement solutions. - **Communication:** Excellent interpersonal skills for explaining technical issues to non-technical staff, both written and verbal. **Duties and Responsibilities** - **Troubleshooting:** Diagnosing and resolving software packaging and deployment issues working with other internal teams to implement. - **Installation & Configuration:** Testing and configuring new software, preparing packaging and deployment instructions for silent installation and upgrade. - **PC deployments** working with our packaging and deployment teams to arrange deployments and facilitate business testing before deploying to production environment. - **Mobile deployments** working with application owners to setup new and upgrade existing iOS / Android applications in Play Console and App Store Connect, this includes arranging business testing before deploying to production environment. This includes certificate and key management. - **User Support:** Working with business teams to understand their software requirements and assist them with corporate deployment to end users. - **Documentation:** Recording tasks in SharePoint tracking system and updating our knowledge bases as necessary. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.