Analyst - Technical diagnosis and troubleshooting

Job description

| Bengaluru, KarnatakaNoida, Uttar Pradesh Job Summary Logical Activation | Layer 3 Activation Global Global Layer 3 Activation Engineer is responsible for all activation activities including customer self-activation, attended activation, prebuilds, hot cuts and changes. Key Responsibilities **Responsibilities:** Prep activities include coordination of Third-Party Access Providers, prepping the circuit for the activation, and coordinating with the client and Order Management Prebuild Customer self-scheduled activations On demand & pre-Scheduled WAN/LAN activation Scheduled migrations / hot cuts / changes Automated Call Distributor (ACD) Support Coordination of LEC / PTT / FOPs related to activations. Escalation support Dedicated Customer / Project support This also includes support for calls from Customers and internal Verizon groups as well as escalation support Skill Requirements Skills and Qualifications Very good knowledge of Telecommunications Familiar with working with Telco Local Exchange/Central Office Access (Ethernet, DSL Local Loop (e.g., T1, E1, or fiber optic connections) Experienced in Networking, OSI Model & Networking resources & topology like Hubs, Switches, Routers (mainly Layer 1 & 2 devices) Hands-on knowledge of Networking Protocols & Ports (TCP/IP, PIP, OSPF, DNS, DHCP, Routing, Switching, Subnetting) Good awareness of Security (Firewall) Knowledge of Network Transportation such as VPN, VLAN, WLAN etc. Good communication skills International Telecoms and Networking experience of 3+ year Hands-on using multiple applications Telco Technical Support experience like resolving Connection/Wi-Fi/Speed Issues Good observation skills and documentation skills for Problem management & Escalation Relevant College Degree Industry certifications such as CCNA/P, Network+, JNCIA/P/CIS Other Requirements 1. Optional But Valuable Certifications In Voice Communication Or Itil Foundations **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-