Ansible Puppet

Job description

Interview Mode : Weekend walkin drive (20-June-26 ) Interview Location : Hyderabad ( Face to Face ) Role : Ansible Puppet Experience : 5 to 10 years Key words : **Puppet,Ansibel,Terraform** **Desired Competencies (Technical/Behavioral Competency)** **Must-Have** **Job Title** **PAY.ON Application Operations Support Engineer (L2 / L3)** **Role Summary** **The PAY.ON Application Operations Support Engineer is responsible for 24x7 production support, stability, and availability of the PAY.ON payment processing platform. The role ensures incident resolution, proactive monitoring, change support, and operational excellence for mission‑critical merchant payment systems in a high‑availability, PCI‑compliant BFSI environment.** **Key Responsibilities** **Application Operations & Production Support** - **Provide L2/L3 production support for PAY.ON application across Prod and Non‑Prod environments** - **Handle incidents, service requests, and problem management as per ITIL processes** - **Perform root cause analysis (RCA) and implement permanent fixes** - **Participate in 24x7 on‑call support and weekend coverage on rotation basis** **Monitoring, Alerting & Stability** - **Monitor PAY.ON services using APM, infrastructure, and application logs** - **Perform proactive health checks to prevent incidents** - **Reduce alert noise and improve MTTR / MTTT metrics** - **Coordinate with Infra, Network, DB, and Middleware teams during outages** **Change, Patch & Release Support** - **Support OS upgrades, application releases, and patching activities** - **Validate changes through smoke testing, regression testing, and post‑deployment checks** - **Ensure zero/low customer impact during production deployments** - **Maintain rollback and failover readiness** **Documentation & Knowledge Management** - **Create and maintain:** - **SOPs / Runbooks** - **Known Error Database (KEDB)** - **Operational checklists and handover notes** - **Ensure audit‑ready documentation for PCI and regulatory compliance** **Required Skills & Experience** **Mandatory Skills** - **4–8 years of experience in Application Production Support (L2/L3)** - **Experience in BFSI / Payments / Merchant Operations** - **Hands-on experience with:** - **Configuration management tools (Puppet, Ansible, Terraform) -Mandatory skills.** - **Linux System Administration** - **Shell and Python scripting** - **Basic SQL and database knowledge** - **Monitoring tools (Nagios, Prometheus, Grafana)** - **Strong troubleshooting and analytical skills** - **Change and incident management process knowledge** - **Source control management (Git), etc.** - **Working knowledge of ITIL processes**