App Dev & Support Engineer III

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Role Summary** We are seeking an experienced ECM/EDMS & Letter Generation Systems Engineer with strong expertise in **xPression and Docfinity** . The candidate will be responsible for implementing, configuring, supporting, and maintaining Electronic Content Management (ECM), Electronic Document Management Systems (EDMS), and Letter Generation platforms in a hosted enterprise environment. Experience with tools such as **DocFinity, OnBase, FileNet, xPression, IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager** is preferred. Training may be provided for candidates with strong foundational skills. The role requires strong operational support experience, system administration skills, and the ability to work effectively in a fast-paced, high-pressure production environment. **Key Responsibilities** - Implement and support ECM/EDMS and Letter Generation systems using xPression and Docfinity - Configure system settings, options, and environment parameters - Provide high-level technical expertise for operational support functions - Support internal and external business customers through helpdesk and operational activities - Create release packages and support code repository systems - Perform software installations, upgrades, and code deployments - Troubleshoot application, server, and infrastructure-related issues - Support hosted environments and provide ongoing maintenance - Participate in on-call rotations, including after-hours and weekend support - Work closely with development teams, business analysts, vendors, DBAs, architects, and IT operations teams - Enforce security policies, compliance standards, and governance procedures - Perform risk assessments and support audit activities - Create instructional documentation and provide user training - Perform other duties as assigned **Required Skills & Experience** - Minimum 8+ years of experience in relevant technologies - Helpdesk and system administration experience in ECM/EDMS using xPression and Docfinity - Strong experience with Windows Server OS (2008/2016/2019/2022) - Experience supporting hosted environments - MS Office Suite proficiency - Experience with issue tracking and ticketing systems - SFTP/FTP knowledge - Security policies and risk assessment/auditing knowledge - Strong troubleshooting skills (hardware, VM, and software) - Good understanding of network, server, and telecom infrastructure/architecture - Ability to work independently with documentation and ticketing systems - Strong documentation and instructional writing skills **Preferred Skills** - Experience with at least one of the following: - ECM/EDMS tools - Letter Generation systems - OCR software - Basic WebSphere administration and support - MS SQL Server (2008/2019) - Networking fundamentals - Software Development Life Cycle (SDLC) knowledge - Code repository systems (Git or similar) - OCR/Workflow experience - Kodak scanners and Capture software - PowerShell and scripting knowledge - Experience working with helpdesk/ticketing systems **Other Competencies** - Ability to work well under pressure in a fast-paced environment - Strong analytical and problem-solving skills - Excellent communication and coordination abilities - Self-driven with strong ownership and accountability **Work Requirements** - Willingness to participate in on-call rotation - Availability for after-hours and weekend activities as needed - Ability to support production-critical systems Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.