Appian (only L3)

Job description

**Greetings from TCS!!** **TCS is hiring for Appian (only L3)** **Exp: 8+ years** **Location: Pan India** - **Provide L3 production support for Appian applications.** - **Analyze and resolve complex incidents, defects, and performance issues.** - **Perform root cause analysis (RCA) and implement permanent fixes.** - **Monitor application health and system performance.** - **Troubleshoot Appian processes, interfaces, integrations, and data-related issues.** - **Coordinate with L1 and L2 support teams for incident escalations.** - **Manage application deployments and production releases.** - **Support patching, upgrades, and platform maintenance activities.** - **Ensure SLA compliance for incident and problem management.** - **Perform capacity planning and performance optimization.** - **Create and maintain knowledge articles, support documentation, and runbooks.** - **Participate in on-call support and major incident management activities.** **Required Skills** **Appian Platform** - **Appian BPM** - **Appian Designer** - **Appian Process Models** - **SAIL Interfaces** - **Records** - **Sites** - **Reports** - **Task Management** - **Expression Rules** - **Decision Rules** - **Appian Data Fabric** **L3 Support Expertise** - **Incident Management** - **Problem Management** - **Root Cause Analysis (RCA)** - **Defect Analysis** - **Production Support** - **Release Management** - **Change Management** - **Performance Tuning** - **Log Analysis** - **Platform Monitoring** **Integrations** - **REST APIs** - **SOAP Web Services** - **Appian Web APIs** - **SQL Databases** - **Oracle Database** - **SQL Server** - **Active Directory / LDAP** **Technical Skills** - **Appian Administration** - **Health Check Analysis** - **Deployment Management** - **Appian Logs Troubleshooting** - **Security Management** - **User Access Management** - **Process Performance Optimization** - **Database Troubleshooting** - **Linux/Unix Basics**