Application Support Engineer 2

Job description

**About the Role** We are looking for an **Application Support Engineer** to provide operational support for the Application. The role involves troubleshooting application and API issues, investigating incidents, supporting production releases, and ensuring excellent customer support. Key Responsibilities - Manage and resolve application incidents and service requests. - Troubleshoot APIs, integrations, authentication, and application issues. - Analyze logs, validate data, and document findings in ServiceNow. - Collaborate with Engineering and NOC teams during escalations. - Perform release validation and smoke testing. - Maintain knowledge base articles and support documentation. Required Skills - REST APIs, Postman, JSON/XML - Basic SQL and Linux troubleshooting - Log analysis and incident management - ServiceNow or ticketing tools - Authentication concepts (OAuth, SSO, JWT) - Basic AWS/Cloud exposure - Strong communication and problem-solving skills Preferred Candidate - 2-5 years of Application/Production Support experience. - Experience supporting customer-facing applications. - Familiarity with 24x7 support environments. - Exposure to monitoring tools such as Splunk, Datadog, Dynatrace, or New Relic. - Ability to troubleshoot issues independently and work effectively in a fast-paced environment.