Application Support Engineer

Job description

**Role & responsibilities** - 5-10 years of experience in Application Support / Production Support roles - Strong experience supporting Java-based applications in production environments - Hands-on experience with SQL and Unix/Linux troubleshooting - Experience in handling P1/P2 incidents, major incident management, and RCA - Working knowledge of REST APIs and Microservices architecture - Experience with monitoring tools such as Splunk, AppDynamics, Dynatrace, Grafana, or Kibana - Strong understanding of ITIL processes including Incident, Problem, and Change Management - Experience working with ServiceNow and ticket-driven support environments - Exposure to Banking / Financial Services domain preferred - Ability to work in a 24x7 support model and participate in on-call rotations - Strong analytical, troubleshooting, and stakeholder communication skills **Preferred candidate profile** - Analyze application logs, Splunk/AppDynamics dashboards, and Unix/Linux systems to identify root causes - Troubleshoot API failures, application performance issues, batch failures, and database-related incidents