Application Support Engineer - L1 - Immediate Joiners

Job description

Experience Required L1 Application Support Analyst Minimum Experience • 1 to 3 years of experience in: • Application Support / Service Desk / IT Operations • Incident management in an enterprise IT environment Relevant Experience Areas Candidates should have handson experience in most of the following: • Incident monitoring and alert handling using APM or monitoring dashboards • Logging, tracking, and updating incidents in an ITSM tool (ServiceNow or equivalent) • Working in SLAdriven support environments • Performing initial triage and impact assessment • Coordinating with L2/L3 or engineering teams for escalation • Communicating incident status to business and technical stakeholders Technical Exposure (HighLevel, Not Deep) • Basic understanding of: • Web applications • APIs / services • Enterprise application dependencies • Ability to: • Validate application availability • Perform simple reachability checks • Interpret monitoring alerts (no rootcause analysis expected) \\*\\Deep technical skills, coding, database queries, or configuration changes are not required.\\\\* Environment & Shift Experience (Preferred) • Experience working in: • 247 or extended support shifts • Production / businesscritical environments • Familiarity with: • Oncall procedures • Escalation matrices • Incident bridge calls Soft Skills (Critical for L1) • Strong verbal and written communication • Ability to stay calm in highpressure incident situations • Accurate documentation and attention to detail • Good coordination and followup skills Nice to Have • ITIL Foundation certification • Exposure to multivendor or multiapplication landscapes • Prior experience supporting vendor or homegrown applications