Application Support Engineer Low Code and BPM Platforms - Associate Consultant - MFT - KGS CH

Job description

Job Description - -------------- **Job Description** **APPLICATION SUPPORT ENGINEER -- LOW‑CODE / BPM (SFIA LEVEL 3)** **Job Title:** Application Support Engineer -- Low Code BPM **Department:** Group Digital Service Operations **Experience:** **2 to 4 years** **Job Location:** Bangalore or Gurgaon **Role Summary** The Application Support Engineer will be responsible for providing technical support, maintenance, and continuous improvement of business-critical applications. This role involves incident resolution, root-cause analysis, monitoring, and ensuring the stability, performance, and availability of enterprise applications. The engineer will collaborate closely with development, infrastructure, and business teams to ensure seamless service delivery. **Responsibilities** **Key Responsibilities** * Support Appian workflows, SAIL UI, Power Apps, and Power Automate processes. * Perform debugging, environment checks, and integration issue diagnosis. * Participate in on-call rotation and rotating shifts. * Troubleshooting \& Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly. * Monitoring \& Maintenance: Monitor application performance, server health, and alert systems to ensure high availability. * Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures. * Application Deployment: Assist in code migrations, system configuration changes, and software releases. * Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps. * Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs. * User Support: Provide prompt, clear communication to internal users and clients regarding issue status **Qualifications ** **Education Qualifications** * Bachelor's degree in CS/IT/Engineering. **Certifications (Preferred) ** * Appian Level 1 * Power Platform PL‑900/PL‑100 **Additional Requirements ** * Excellent English communication skills (written and oral). * Must support major incidents as escalation point (on-call as required). * Shift oversight for teams working between 9 AM and 4 PM IST rotational start times. #KGS **SFIA Competency Table** **SFIA Skill** **Level** **Description** **Expected Proficiency** ASUP 3 Support Good troubleshooting ability SWDN 3 Dev Understands low-code components ITOP 3 Ops Basic environment knowledge