Apprentice Trainee

Job description

Key Responsibilities: • Handle customer interactions professionally through voice support. • Understand customer concerns and provide timely resolutions. • Deliver an exceptional customer experience in every interaction. • Adhere to quality, compliance, and service standards. • Collaborate with internal teams to achieve customer satisfaction goals. • Maintain accurate records of customer interactions. Required Skills: • Excellent verbal and written English communication skills. • Strong listening and interpersonal skills. • Customer-centric approach with empathy. • Problem-solving and analytical thinking abilities. • Ability to multitask in a fast-paced environment. • Positive attitude and willingness to learn. • Team player with good collaboration skills. Preferred Qualification: • Any Graduate (BA, BCom, BBA, BSc, BCA,MBA Freshers) • 2023-2026 pass-outs can apply. Why Join BT Group? Opportunity to start your career with a global telecom leader Structured learning and development programs Exposure to a dynamic corporate environment Career growth opportunities Inclusive and collaborative workplace Important Note: • This opportunity is strictly for freshers. • Excellent communication skills are mandatory. • Candidates should be willing to work from Gurgaon.