Area Debt Manager-Flows-Rural Assets

Job description

**Job Requirements** **Job Purpose** : The Area Debt Manager – Flows – Rural Assets is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes overseeing corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage complex cases. The role entails end-to-end collection responsibility and has a direct impact on the financial institution’s budget planning. Roles & Responsibilities: **Primary Responsibilities** - Manage collections for specific products within the assigned area. - Ensure collection efficiency and control costs associated with collections. - Track and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters. - Review account allocations and set collection targets by bucket for agencies and in-house teams. - Follow up regularly with default customers through a dedicated team. - Ensure collection agencies and executives adhere to legal guidelines. - Monitor productivity by setting parameters for in-house teams, agencies, and collection executives. - Ensure adequate 'Feet on Street' availability across area, bucket, and segment. - Conduct background and reference checks for appointed agencies and Direct Collection Teams (DCTs) and evaluate them regularly. - Collaborate with the legal team to ensure appropriate legal action is taken on specified cases. - Build relationships with key clients to ensure timely collections. - Determine suitable tactics and strategies for timely collections. Secondary Responsibilities - Support the legal team with documentation and case preparation. - Provide feedback and insights to improve collection processes and policies. - Assist in training and mentoring collection staff. - Contribute to reporting and analysis for senior management. What We Are Looking For Education - Graduate – Any discipline. **Experience** - 4 years of experience in collections Skills and Attributes - Strong understanding of collection processes and legal guidelines - Excellent communication and negotiation skills - Ability to manage teams and coordinate with external agencies. - Proficiency in tracking and analyzing delinquency data. - Capability to develop and implement collection strategies. - Strong relationship management skills