Area FCU Manager (Agra)

Job description

Job Purpose Responsible for the Risk Containment Unit (RCU) ensuring a risk free on boarding of the customers, investigation and any other ad-hoc activities keeping in line with the organization’s goal gaining leadership in affordable finance space though prudent risk control methods Enabling Skill Sets & Qualifications Excellent understanding of current market practices in Fraud Detection, Investigation, Analytics, etc. 3+ years of progressively responsible experience in managing the Fraud detections process with NBFCs/HFC’s in the mortgage business KRA's Key Result Areas ( Max 1325 Characters) Supporting Actions (Max 1325 Characters) General Overview of RCU process (Pre-Sanction Sampling, Fraud savings, Fraud Hit rate in Location • Notional Savings in the assign location for all cases reported in fraud. Monthly Hit. Vendor/Agency Management assign Location. • Process TAT • Cost • MIS Management & Portfolio Management • Performance demonstrates in monitoring /Managing RCU vendors, error free reporting, Sampler/Verifiers, trainings, Escalation Management, Overall reporting TAT Management, Timey FCU MIS and Billing Submission, Fraud Alert Circulation, Fraud trend Sharing, Data Mining. Digital Initiatives. • Hunter: - Use, Monitoring & Saving • Internal Dedupe search & inhouse checks • Closer TAT & catch vs match % of hunter cases, hit rate in desktop/online/market resources searches and inhouse checks. • Investigation& Deterrent setting. • Cross checks of internal reports FI, Technical, Valuation and CAM • A. Conducting Customer, Channel/Vendor & Internal meeting to investigate reported fraud cases and ascertain fraud perpetuation Point of resulting in all cases. • B. Feedback sharing for making process’s intact and deterrent setting. • Timely submission of fraud tracker data. • Participation in adhoc investigation with satisfactory closer result. • E. To check for any process/Policy compromise at sourcing end. • Review of Collection data proactively and identification of Gaps Training • A. Sampler/Business/U/w trainings. • B. Vendor FCU training for sustained/Improved quality and delivery. Additional Activities/Initiative • A. Initiative undertaken for capability building of samplers/Vendors. • B. Global directed behaviour face to face interaction, which are effective in conducting/Setup fraud identification. • Conducting assets verification and feedback • New trigger identifications.