Area Head - Gold Loan

Job description

**Job Requirements** **About the role** - Role / Job Title: Area Head – Gold Loan - Business: Retail Banking - Function / Department: Gold Loan **Job Purpose** The role entails scaling up the business and distribution of Gold‑Loan lending for a designated area by delivering banking needs to customers in the most cost‑efficient and technology‑effective manner. The incumbent will collaborate closely with the Retail team – Product, Operations, Retail Liability, IT – to provide a seamless and fulfilling customer experience and ensure IDFC First becomes the primary bank for all banking needs. **Roles & Responsibilities** **Key / Primary Responsibilities** - Identify branches and potential locations for Gold‑Loan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis. - Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales. - Achieve a minimum Gold‑Loan productivity of ₹40 lacs per month on new business and ensure 80 % re‑generation on eligible customers. - Recruit dedicated manpower (Gold‑Loan Officers / Territory Managers) to drive customer acquisition. - Grow the AUM base for Gold‑Loan solutions while meeting revenue, cost, profitability and portfolio‑quality targets. - Collaborate with the Business‑Loan Product Head to offer best‑in‑class funding/multifunding solutions and appropriately incentivise key DSTs. - Ensure timely renewals of Gold‑Loan customers to retain the existing client base. - Maintain strong relationships with valuers and valuation agencies. - Train Gold‑Loan officers on fraud prevention and related controls. - Design a fulfilling customer journey that leads to customer delight and positions IDFC First as the banking partner of choice. - Ensure successful adoption of internal compliance and regulatory frameworks across the business. **Secondary Responsibilities** - Recommend process changes to improve service efficiency and quality across the assigned area. - Propose improvements to processes and policies across Retail Banking to drive operational efficiencies and high‑quality customer service. - Leverage in‑house synergies through collaboration with internal stakeholders. **Managerial & Leadership Responsibilities** - Attract and retain best‑in‑class talent for key roles in the reporting structure. - Build, motivate and retain the team while maintaining controlled attrition. **Education** **Graduate Degree** – Any **Post‑Graduate Degree** - Any **Experience** - Years of Experience: 5 to 8 years - Industry: BFSI **Key Success Metrics** - Increased profitability - Growth in Assets Under Management (AUM) - Improvement in portfolio quality - Higher total number of customers - Increase in customer acquisitions