Area Manager - DDF Wheels/Senior Area Manager - DDF Wheels

Job description

**Job Purpose** - To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition - To ensure the processes and policies are adhered to in the field **Duties and Responsibilities** PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) - Managing area level allocations, portfolio, resolutions, revenue capacity matrix - Tracks daily movement of numbers in accordance with DRR and meeting the area level target - Monitors target vs achievement, reviews with the RO''s regular intervals - Conducts regular discussions with RO''s on field affairs and guiding them for the priorities and using the collection tools as per the requirements - Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically - Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management - Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executives deployment and productivity - Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities brokers or documentation for Identifying fraud, initiates legal action through RCU - Coordinates with inter departments issues and get the solutions within TAT - Plan, monitor and encourage the vendor performance by using motivational non-monetary tools - Evaluate teams weakness and strength and translates the performance to an aspirational level - Conducts monthly reviews of collection performance; discusses with ACMs / RO''s previous and current months numbers; Plans for final numbers - Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO''s, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO''s, to ensure agency-related changes are made smoothly - Based on future volumes forecasting at the location level, pre-planning of agency business plan - Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level - Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring - Meets and listens to RO''s to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances - Builds and maintains relations with peers in Sales other teams coordinated with; Stays aware of their challenges and conveys own to them - Grooming team members to take over the future roles - Ensuring engagements with team members at regular intervals and keeping the team highly motivated 4.MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) - Manpower attrition (on roll off roll) **Required Qualifications and Experience** SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a)Qualifications Graduate / MBA b)Work Experience 3 to 5 years