Area Manager/Senior Area Manager- Debt Management Services- Mortgages

Job description

**Job Purpose** Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms **Duties and Responsibilities** 1. Allocation Planning: Planning allocation of portfolios to RO s and Agencies Based on:- Performance: Previous months track record - Data Analysis and Insights - Geographical dimensions - Capacity - Location2. Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include: - Capacity Check based on portfolio trends - Availability checks: Checking if the agencies cater to the particular location - Performance checks: based on data collected on agencies past performance and their record history - Check s on Off Role 3. Processes: - Vendor Bill tracking and confirmation - Performing adequate compliance checks based on company policies and legal requirements - System allocation and admin services facilitation by connecting with the requisite teams4. People / Team Managementi) New Joinee Inductions - Penapp Code generations - Products information to be shared - Vendor introductions to be made - Information on Performance pay metrices and the policies regarding the same - Teams past performance information to be shared to set a baseii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance5. Performance: - DRR of Area/Location - Track vendor wise performance and provide due support - Visit critical cases on field **Key Decisions / Dimensions**- Management of high value cases - Agency assessment and influencing for support in achieving targets **Major Challenges**- Portfolio Management closing cases at Bucket X - Managing difficult locations with scarcity of relevant talent - Need to involve dealers to achieve collection target achievement **Required Qualifications and Experience** a) Qualifications- Graduate in any disciplineb) Work Experience - Post qualification 3 to 5 years - Vendor management complete cycle - Team management