Area Manager Technical Cust.Solution- Bangaluru -Technical Sales

Job description

**Role & responsibilities** **1)** **Key** **Result** **Areas/Accountabilities:** **Key Areas of Work** **Supporting Actions** **Government** **Approval & Specifications** - Prepare and submit documentation to government agencies for product approvals, licenses, permits, and certifications. - Coordinate with regulatory affairs teams to ensure timely and accurate submissions, addressing any queries or requests for additional information. - Organize and manage records, including certifications, test reports, and technical documentation required for government approvals. **Market Development** - Responsible for increasing the sales at non-Trade sites. - Distribute info-lets & other useful technical literature amongst influencers/applicators/channel partners/customers and other decision makers as a part of branding and sales promotion. - Review and Monitor competitors' products and their activities into market and provide insights to sales team or superiors. - Visit key account leads, brief the products, and convert leads into sales, from competitors brands to Ultratech. - Provide technical support to UBS counters for all BPD products. - Support and promote 360 degrees solution approach to IHBs and compliment other cement products for non-UTCL channel (Paints, Hardware, Tiles). **Non-Trade Sales and Non UTCL Counters** - Identifying new non-Trade projects, analysis the potential and ensure product approval. - Business generation from the project and manage the client for future sales. - Managing Project Distributor and effective planning of sales. - Identifying and converting Non UTCL Counters. **Influencer & Applicator Management** - Identify and approach applicators of various categories for onboarding in Utec. - Approach influencers and provide them with product demos illustrating the BPD product offerings and the range of applications of the BPD products. - Connecting regularly with the influencers, keeping them updated regarding the latest development and technology innovations at BPD division and launch of new products and schemes. - Get approvals and testimonials for the BPD products from the consultants / architects of the projects. - Identify key influencers like engineers, architects, contractors, builders etc. for the assigned territory, maintain their database. - Address issues & concerns raised by influencers and provide them with feedback on actions taken. - Ensure engagement activity for influencers. - Conduct product demos, submit product samples to prospect customers/projects, test & certify samples from the concerned customers/applicators and maintain records. - Gather data/information about applicators/ contractors/ builders from respective area/regions and prepare plan for connecting with them to build network of applicators/masons. **Water Proofing Solutions through Utec** - Identify waterproofing applicators on depot basis, provide training to applicators, onboard them on Utec, and offer solutions to IHB through applicators. - Evaluate the work of applicators and motivate them to provide timely updates and ensure quality work. **New Product Launch and Conversion** - Develop conversion plans to smoothly transition from existing products to newly introduced ones, minimizing disruptions to ongoing operations. - Analyze market trends, customer feedback, and performance metrics to evaluate the success of product launches and conversions. - Prepare detailed reports outlining key findings and recommendations for continuous improvement. **Technical Activities as per Plan/Budget** - Conduct technical activities according to the plan to enhance revenue and raise awareness of BPD products. **Technical product portfolio** - Responsible for both the categories of segment – Dry mix and Waterproofing. In dry mix we have 5 categories – Tile Adhesives, Plaster & Mortars, Industrial grout, repairs and rehabilitations and flooring. - Responsible for technical query addressal and technical activities for all category of products. **Complaint Handling** - Attending customer complaints related to product quality, application, and usage, ensure its speedy resolution, and update it on the One Technical Portal. - Inform respective sales team about actions taken based on the analysis of customer technical complaints. **MIS and Reporting** - Prepare and submit weekly/monthly reports on applicators meet, on-site training, sampling, conversions, display material stock, quality complaints etc. - Tracking competitor products, activities, and engagement schemes. - Daily capturing of visits and calls on One Technical Portal for self and team. - Timely applying technical activity bills on the TAB portal **Customer Feedback & Satisfaction Level** - Actively engage with customers to gather feedback through various channels, such as surveys, direct communication, and online platforms. - Listen attentively to customer concerns, suggestions, and praises, ensuring that every interaction is respectful and empathetic. - Analyze customer feedback to identify recurring themes, trends, and insights. **2)** **Job** **Purpose** **of** **Direct** **Reports:** **Preferred candidate profile** Tamil Language Buidilng Material Industry exp Technical Sales