Area Sales Head - SME - Tier 1 - CC - Delhi

Job description

**Key Result Areas** **Supporting Actions** Deliver Sales growth at the location and expand the customer base - Identify business growth opportunities across the location, build direct/ channel/ new client acquisition strategies and tap growth opportunities to achieve Cluster targets - Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Area Sales Heads/Relationship Managers. - Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Cluster. - Monitor lead generation & ASH/RM sales productivity metrics to drive a high-performance sales culture across the Cluster. Analyze product positioning and competition across the locations and develop the distribution network - Scan the location market and its competitive offerings on a periodic basis, report on emerging trends and business opportunities for the mortgage segment to the head office - Engage with retail DSA channel partners and develop a touch point management system for faster customer connectivity - Conduct engagement programs and sales trainings to develop channel partners - Monitor SLAs, sales efficiencies and RoIe of channels - Effectively deploy schemes and prioritize sales of high revenue products and structures Drive high levels of customer satisfaction across the location through relationship managers - Monitor client servicing metrics, develop relationship marketing programs and motivate ASHs/RMs and channel partners to display highest levels of client servicing standards - Encourage the implementation of improved processes and best practices in order to enhance operational productivity - Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth - Monitor customer issues and complaints and drive necessary action to address the same Analyze and communicate information for better risk management and operational effectiveness to the management team - Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations - Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals - Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to RSHs. Team Management & Development - Guide and develop ASHs/RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards - Nominate teams for product, behavioral and negotiation trainings and work for self development initiatives