Area Sales Manager

Job description

**Roles & Responsibilities :** - Business development - Ensure Repair Orders and Spare Parts retails in line with Dealer new Vehicle sales, Customer Retention, sale of Service Programs through Channel Partners. - Customer Satisfaction Ensure high level of Customer Satisfaction - DCSI, low Customer complaints and Average Resolution of time. - Process adherence Regular OJT with Dealer manpower on Aftersales Processes, conduct regular audits and improve performance as per KIN standards. - Manpower – Recruit critical manpower, support Dealer in training plan, Regular assessment of manpower skill level and share input with Dealer Principal. - Audits – Warranty audits, Infrastructure audit, Process Quality Audit. Spare Inventory audit. - Network expansion and monitoring of workshop construction till workshop activation. - Conduct Regional Service activities like Service Camps for promotion of Kia Brand and customer satisfaction. - Follow up with Dealer team on payments for license renewals. - Technical support – Preliminary level of technical support to Dealer, sharing information with HO technical team on critical technical issues. - Implement KIN initiatives at Dealer level. - R aring of competition information with RSFM on regular basis.R