Area Vehicle Service Manager

Job description

**Role & responsibilities** youll be our: Area vehicle service manager youll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune) youll be Aligned with Zonal Vehicle service manager you’ll be a member of: service delivery team What you’ll do at Ather: - Ensure that the KPIs of the Service teams are met while keeping in mind great Customer Experience - at Service center locations - Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet - **Monitor customer complaints, Ensure redressal,** and **initiate necessary corrective actions** - **PDI (support) / Warranty Management** - Provi**de technical support** to the Service team across locations - Plan and support service marketing activities in the city - S**upport establishment of Vehicle Service set up in all launch markets** - Support Service Strategy team to document Service SOPs and Service Manual - **Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis** Here’s what we are looking for: - Experience in After Sales Operations and strong team management and collaboration skills - You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations. - A fair understanding of EV technology is a definite plus. - D**emonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs.** - Demonstrate the ability to scale operations and showcase value improvement **You bring to Ather:** - We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute - 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops) **COMPETENCIES:** - diagnostic skill (mechanical & electrics) - crisis management - service operation management skill **BEHAVIORAL** - Continuous improvement mindset - self-motivated **PERSONAL TRAITS** - communication and team building - critical thinking and strategy alignment