Aspect Dialer

Job description

**Role : Aspect Dialer** **Experience : 6 to 10 years** **Location : Chennai, Kolkata, Hyderabad, bangalore,Pune, Delhi** **Key Responsibilities & Performanc** - eDemonstrate strong understanding of technology infrastructure concepts and guide the broader support tea - mApply comprehensive knowledge of how multiple infrastructure areas integrate to support business operation - sProvide technical guidance and direction in dialer system specializatio - nIdentify and resolve issues affecting system performance, reliability, and usabilit - yConduct root‑cause investigations and develop innovative solutions to complex technical problem - sManage vendor interactions, including performance reviews and technical escalation **s Skills / Experience Leve** - lsExcellent communication, presentation, and analytical skil - lsDetail‑oriented with strong prioritization skills and an end‑user‑first minds - etStrong team collaboration mindset and willingness to share knowled - geStrong organization, time‑management, and planning abiliti - esStrong problem‑solving skills and an analytical approach to issue resoluti - onProficiency in understanding dialer systems (Alvaria Unified IP, ALM Dialer - s)Experience with Windows and Linux OS environmen - tsSolid understanding of telephony, TDM, relational databases, and network protoco - lsGood understanding of TCP/IP, SIP/VoIP/RTP, and audio code - csBasic understanding of SAN, SBCs, VMware, and cloud technologi - esAbility to write automation scripts (PHP, PowerShell, Pytho - n)Fluent in written and spoken Engli - shBachelor’s degree or equivalent experien ce