Assisant Manager - Service

Job description

Job Title Assistant Manager – Services (HVAC) **Department / Division** Operations **Position reports to** Sr. Manager – Services **External Interface** (Enlist external agencies/authorities that you are required to deal with while discharging your duty) - Retailers – Store Managers - Outsourced Agencies – Facility Managers, Supervisors - Original Equipment Manufacturers (OEM), Vendors for the purpose of AMC - Government/ regulatory bodies - Vendors/ contractors **Minimum Qualification** (i.e education, training etc.) - Engineering Graduate (Heating, Ventilation & Air-conditioning) **Minimum Experience** - 7 – 10 years of experience in Engineering; with at least 4 - 5 years in retail/real estate industry **Special Skills/Attributes** (required for performing the job effectively) - Sound understanding of air-conditioning equipments and systems - Knowledge of infrastructure installations - Knowledge of mechanical, electrical and civil maintenance policies and processes **Overall Purpose/Objective** **Of the job** Responsible for implementation of the maintenance strategy across all the HVAC equipment / systems within the property and adherence to preventive maintenance schedules and timely resolution of retailer issues **Key Responsibilities** (List major responsibilities, that you have, to achieve the key objectives) - Formulate a planned preventive maintenance schedule (PPM) for HVAC and fire fighting equipments/ systems for the entire year based on the Asset History Card, Breakdown Register and the Equipment Manual - Ensure that all the necessary log-books/ daily checklists are filled in on time and record the snags for all HVAC and fire fighting equipments - Undertake breakdown maintenance after determining the causes for breakdown and resolve the same in minimum time - Undertake daily inspection of the HVAC systems and equipment across the property to check its physical condition and functioning - Supervise the checks of equipment/ systems carried out by the outsourced staff and review the checklists obtained from them - Manage the deployment of outsourced staff, in coordination with Chief Engineer, in order to ensure that all the critical equipment/ areas are adequately manned - Provide necessary support to the retailers in timely and effectively resolving their issues pertaining to engineering/ technical such as air-conditioning, water, sprinklers, hydrants etc. - Identify the agencies for the purpose of Annual Maintenance Contract (AMC) and define scope of work for them based on the areas to be covered and services to be provided - Check and verify bills raised for any maintenance work undertaken within the property through job orders/ contractors - Liaise with government/ regulatory bodies (such as Power Company, Fire department) and/ or their representatives such as lift supervisor, electrical inspector etc. along with the Liaison team / Security team to obtain the necessary licenses/ permissions etc.