Assistant Facility Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL seeks a dynamic India FM Lead in managing facilities, currently in Mumbai with potential nationwide expansion. This role demands a strategic leader who delivers safe, compliant workplaces while anticipating client needs and driving exceptional performance within contract parameters. As India FM Lead, you will build and manage high-performing Facilities and Soft Services teams that achieve operational excellence while maintaining exceptional team engagement. This position requires translating JLL's strategic objectives into actionable business opportunities, ensuring all contract deliverables exceed expectations including operational uptime, cost optimization, energy reduction initiatives, and service innovation. The role combines strategic oversight with deep technical expertise in FM hard services, requiring comprehensive management of building systems, infrastructure, plant and equipment to ensure efficient, safe and cost-effective operations. You will deliver critical environment management and technical leadership focused on continuous improvement, risk mitigation, and exceptional client satisfaction. Key Responsibilities   Operations Management   Assist in overseeing daily facility operations including HVAC, electrical, plumbing, and life safety systemsSupport preventive maintenance programs and vendor managementCoordinate with building engineers and maintenance staffMonitor building automation systems (BAS) and energy management systemsTechnical Support   Conduct regular building inspections and equipment assessmentsTroubleshoot mechanical, electrical, and plumbing issuesReview and approve work orders and maintenance requestsEnsure compliance with building codes, safety regulations, and environmental standards   Team Leadership & Development Build and lead high-performing teams by fostering a culture of continuous improvement and innovation. Leverage business intelligence and best practices to drive service delivery efficiencies through new tools, process optimization, and innovative solutions. Manage direct reports to maintain motivation, engagement and personal development while executing succession and growth plans. Operations & Compliance Excellence Manage all client workplace experiences and facilities services for JLL-managed properties in India, ensuring complete contract compliance and performance specification achievement. Conduct regular FM asset evaluations for HSSE compliance and collaborate with teams and leadership on continuous improvement initiatives. Effectively manage communications during service outages and facilities incidents, including root cause analysis to prevent recurrence.   Required Qualifications Experience & Leadership • 10&#43; years facility and operations leadership experience with responsibility for high-performing teams in service environments • 5&#43; years technical and supervisory experience in building engineering systems across multiple sites or regions • Proven track record delivering operating plans through leading practices and rigorous performance standards • Significant vendor performance management experience Technical Expertise • Professional engineering certification or equivalent technical qualifications • Technical skills certification/accreditation in related trades • Advanced knowledge of Workplace Experience and Facilities Management industry best practices • Knowledge of commercial real estate, project management and real estate finance fundamentals Core Competencies • Exemplary client relationship management skills managing within high-performing JLL and client organizations • Strong team building capabilities with ability to motivate, develop and challenge team members • Proven time management and delegation skills with ability to manage multiple priorities in fast-paced, matrixed environments • Strong analytical, judgment, problem-solving and crisis management abilities • Excellent interpersonal and relationship building skills • <span style="font-