Assistant Manager - B2B Collections

Job description

**Key Responsibilities -** **1. Collections Management:** - Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices. - Implement collection strategies and follow-up procedures to minimize delinquent accounts. - Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties. - Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes. **2. Account Reconciliation:** - Perform regular account reconciliations to ensure accurate tracking of outstanding balances. - Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments. - Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment. **3. Credit Assessment:** - Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories. - Review and update credit limits for customers based on their payment behavior and creditworthiness. - Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms. **4. Reporting and Analysis:** **-**Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors - Ensure periodic ledger reconciliation of the top clients - Reporting numbers to senior management **5. Stakeholder Management** **6. Team Management** **7. Process Improvement/ Automation** **8. Client Management** **Person Specifications/ Skillsets:** - Master/ Bachelor's degree in finance, accounting, or a related field (preferred). - Proven experience in credit control, collections, or a similar role. - Strong knowledge of credit control principles, collections practices, and relevant laws/regulations. - Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully. - Proficient in using Excel for data analysis. - Detail-oriented with strong analytical and problem-solving abilities. - Exceptional organizational skills and ability to manage multiple priorities. - Effective communication skills, both written and verbal. - Ability to lead a team