Assistant Manager Collections

Job description

Specialist - F&A - I2C **Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. **Job Description** Inviting applications for the role of Assistant Manager Order to Cash-Collections Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO. Responsibilities: - Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk this is to be completed by achieving assigned collections and call quality targets - Act in compliance with company goals policies and procedures as they pertain to collection activity our collections strategy and specified Accounts Receivable goals and objectives - Communicate with the Sales Department on past due accounts at specified intervals. - Inform sales representatives and management of changes in account status in a timely manner - Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics - Establish and maintain effective and cooperative working relationships within the department and company (ex. - Disputes AR). - Communicate with internal staff regarding customer payments and issues preventing a timely resolution. - Manage customers by remaining polite tactful firm and professional and follow up frequently for payment commitments provide high-quality customer service in a timely manner - Maintain client confidentiality and deliver a consistent and professional level of service at all times - Assist customers with vendor registration via online customer payment portals - Enter detailed notes and client information in the online collection tool - Research and perform special projects and other activities as needed - Provide backup support for Collections Supervisor where necessary - Apply collections strategies to reduce the overall DSO while collecting all past due invoices. - Build customer relationships through phone calls and emails to establish good communication and anticipate any risk of late payment or disputes. - Maintain client confidentiality and delivering a consistent and professional level of customer service at all times - Build and maintaining strong relationships with all internal stakeholders such as Sales Dispute Billing AR Customer Service Teams to ensure issues and queries are addressed and resolved - Identify and reporting any potential risk as early on as possible related to specific client industry country regions or else to your Collections Supervisor - Maintain regular detailed notes and client information in our Collections tool - Inform sales representatives and Collections Supervisor of significant changes in account status in a timely and professional manner - Act in compliance with the company and Team policies goals and procedures along with Sarbanes-Oxley (SOX Compliance) requirements. - Work to meet the monthly forecasting and cash collections targets in a very transparent and timely manner. - Identify and recommending opportunities for improvement in existing procedures and processes along with recommending relevant solutions and/or strategies for identified problematic customers or regions - Work closely with our Accounts Receivables Team (AR) to ensure timely and accurate allocation of cash received. - Provide support and analysis for special projects or reporting as required by Management. **Qualifications** Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance **Certifications** Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI) **Required Skills** Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership **Language** English **Language Proficiency -** Upper Intermediate - B2 **Additional Job Location -** **Job Type** Regular **Master Skill List -** F&A - I2C **Remote Type -** Office **Work Shift -** Flex Time (India) **Why join Genpact?** - **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter - **Make an impact** – Help global enterpri