Assistant Manager - CRM

Job description

**Job Description** Roles Responsibility: - Responsible for customer interface as the first point of contact - Conduct the welcome call for every new customer - Resolve day to day queries. Strive for maximum closure on real time basis - Effectively handle customer feedback and complaints - Ensure timely closure of complaints with necessary back-end coordination - Collections and follow ups based on the monthly target, including - Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery - Adherence as per the SOPs - Inputs and support in preparing monthly reports MIS - Keeping a check on the outstanding status of collection from customers - Assist the bank approvals for the project with regards to housing loan - Checking various client related documents before execution - Providing housing finance assistance as per customer requirements - Execution of agreement for sale or equivalent